Effective Monday, October 26, 2026
Your swim and booking update
Updated swim rates and optional five-visit passes begin October 26. Until then, current rates apply. The update supports ongoing staff training and consistent care for your dog.
Payment and existing credit
We are preparing updated booking and advance-payment instructions. The start date and steps will be confirmed before rollout. Existing confirmed appointments, prepaid packages and credits keep their agreed terms.
Check credit before paying again. If you have prepaid visits and checkout asks for another payment, stop and email info@indoordogpool.ca. The team will check the balance, service and booking with you. A saved card alone does not show that payment has been taken.
The booking link is available for eligible clients and released services. The prepaid-credit checkout is still being tested, so we are keeping credit questions staff-assisted.
Effective October 26, 2026
More choice. A plan that fits your dog.
Updated swim rates and optional five-visit passes begin October 26, 2026. Until then, current rates apply. The update supports ongoing staff training and consistent, dog-first care.
Upcoming rates in Canadian dollars, before HST| Session | One visit | Five visits | Per visit with pass |
|---|
| Independent swim20 minutes | $59 | $250 | $50 |
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| Independent swim30 minutes | $75 | $325 | $65 |
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| Guided recreation20 minutes | $75 | $325 | $65 |
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| Senior swim · one instructor20 minutes | $75 | $335 | $67 |
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| Senior swim · two instructors20 minutes | $95 | $415 | $83 |
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| Hydrotherapy follow-up · one therapist20 minutes | $79 | $355 | $71 |
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| Hydrotherapy follow-up · two therapists20 minutes | $109 | $460 | $92 |
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Your existing bookings are protected. Confirmed appointments, prepaid packages and client credits retain their current terms.
Five visits, six months from purchase. Passes are optional and service-specific. Weekly, biweekly or monthly visits should suit your dog—not a sales target. Hydrotherapy remains assessment-led.
Memberships come later. These passes are not recurring memberships. Neighbour-business benefits and future membership plans are still in development.
The right first visit
Contact info@indoordogpool.ca for first visits, specialist services, screening questions or help choosing the service for two dogs. Suitability and any requested veterinary information must be reviewed before attendance; some cases need review before payment. Payment does not provide medical clearance.
Download the blank veterinary information form or read the pet-insurance guide.
Changes to your appointment
Please give the team as much notice as possible. Before booking or paying, ask which cancellation and rescheduling terms apply to your visit. Earlier agreed confirmed and prepaid terms remain protected. Contact the team promptly about illness or an emergency; any exception needs review.
This notice does not introduce a new late-cancellation charge or change the terms of an existing booking.